Shipping policy

# Shipping & Return Policy

By placing an order with Boncinno, you agree to the following terms and conditions.

## Shipping

•⁠  ⁠Orders will be processed within our stated processing time (excluding weekends and public holidays).
•⁠  ⁠Once your order has been shipped, you will receive a shipping confirmation along with the tracking information.
•⁠  ⁠Delivery times may vary depending on the destination and the courier service.
•⁠  ⁠Boncinno is not responsible for delays caused by the shipping carrier or unforeseen circumstances after the parcel has been dispatched.

## Returns & Exchanges

We offer a *7-day return or exchange policy* from the date your package is received.

To request a return or exchange, please contact us through our website chat or customer service and provide your *order number*.

To be eligible for a return or exchange:

•⁠  ⁠Items must be in their original condition, with all tags still attached.
•⁠  ⁠Items must be unworn, unwashed, unaltered, and free from stains, odors, or damage.
•⁠  ⁠Sale items, promotional items, and other special offer purchases are *not eligible* for return or exchange.
•⁠  ⁠An *unboxing video* is required for any claims regarding incorrect, damaged, or defective items.
•⁠  ⁠Customers are responsible for all shipping costs related to returns and exchanges, including the shipping fee for sending the exchanged item back to the customer.
•⁠  ⁠Each order is eligible for *one return or exchange request only*.

Boncinno reserves the right to decline any return or exchange request if the item does not meet the conditions above or if we suspect misuse of our return policy.